QOTD: Humans don’t have to be better than robots, just preferable

We want to follow human leaders, even if a computer could say all the right words, which is not an implausible prospect. We want to hear our diagnosis from a doctor, even if a computer supplied it, because we want to talk to the doctor about it—perhaps just to talk and know we’re being heard by a human being. We want to negotiate important agreements with a person, hearing every quaver in his voice, noting when he crosses his arms, looking into his eyes.

To look into someone’s eyes—that turns out to be, metaphorically and quite often literally, the key to high-value work in the coming economy.